Tell us about your Brand Challenges
Brand strategy must be developed and discussed at the highest level and should form part of strategic deliberations of every board.
Boards and their sub committees must be aware of various facets and risks that a poorly designed brand strategy or the lack thereof brings with it. Risks such as a Poor Customer Experience and how it impacts Customer Retention; Poor Employee Experience and how it impacts attracting and retaining high performing talent; Importance of ERGs (Employee Resource Groups); Reputational Risk; Greenwashing; Bluewashing; Transparency and the Impact on Communications and Stakeholder engagement; Lack of DEI and how it impacts brand perception, and Digital Transformation (Customer Experience, Operations, Required Skills)